CEMax Posts

All resources for customer experience management on one page including, blog posts, news, and more

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September 2018

[vc_row][vc_column][vc_column_text]A good customer experience encourages loyalty, while a poor customer experience can put relationships at risk resulting in reduced wallet share and defection. The case study example below illustrates the value generated by a CEM system:[/vc_column_text][vc_empty_space height="30px"][qodef_blockquote text="The lost business from the non-complainers with a poor experience alone accounted for $19.6 million in lost revenue per year"][vc_empty_space height="30px"][vc_column_text]The diagram on the next page illustrates a...

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