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Case Study

CEMax is offering a complete customer experience management solution: measuring, monitoring, managing and improving the customer’s experience. CEMax makes it easy for companies and CX professionals to uncover and understand what matters to your customers, so you can improve customer experience results. With CEMax you can improve customer loyalty, reduce churn, increase cross-sell and upsell, and increase Customer Lifetime Value. [vc_empty_space height="30px"][qodef_blockquote text="CEMax’s solution helps...

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The food group partnered with CEMax and used its CEMax CEM application to solve complex consumer service needs. CEMax CEM solution replaced the food group’s current Siebel CRM solution, different EFM solutions and a tailored solution for issuing product replacement statements. Other disparate solutions were integrated into CEMax’s solution creating a single source of truth for consumer experience and a robust repository for analytical insight....

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