A modular application suite that can be implemented on the cloud or installed locally (on-the-premises). Our solution incorporates specific best practices and know-how for travel and hospitality. A specific project team can customize our solution to your needs. Learn more about CEMax offering:
CEMax solution delivers a full suite of applications that includes complaint management, surveys, service routing per guest based on predefined SLAs, and social media monitoring tools in one application platform and with no third-party add-ons.
Enable customers to contact the organization through all communication types like: email, SMS, MMS, web, Phone, VM, letters, fax, social media, mobile, and more.
Our adaptive workflow engine will make sure every feedback or complaint is being executed with the right SLA schedule and routed to the right people within the organization. Depending on the complaint type and other properties like location, regulation, customer sentiment, and other important characteristics, the machine learning workflow will create the tasks needed to resolve the complaint, assign the right people to each task, send email and other correspondence to people within the organization and to customers, track that every task will meet its deadline, and execute escalations when needed.
Correspondence will be sent automatically depending on the user needs or the workflow task being executed. Enable your employees to communicate directly with customers via our full-featured automatic correspondence engine.
View key performance indicators, get up-to-date status, open and pending tasks, reports or drill down to analyze data and perform root-cause analysis.
Strengthen brand loyalty and promote a long-term customer life cycle
Make sure the “customer voice” gets heard throughout the organization
Advanced case management supporting all communication types
Empower employees and customers with right information at the right time
CEMax blog posts, get insights on customer engagement, customer experience, and customer service
CEMax news, press releases, updates, new features, and up-to-date info about CEMax
All resources for customer experience management on one page including, blog posts, news, and more
Glossary containing all relevant acronyms relating to customer service, CEM and CEC